Insurance Eligibility
Our team is here to help!
What is an HSA?
A Health Spending Account (HSA) is an employer-funded benefit that reimburses employees for eligible health expenses not covered by their existing insurance—generally tax-free.
Do you accept HSA Credit Cards?
Great news, yes we do! There are 2 ways you can buy our 100% custom-made orthotics using your HSA dollars:
1. With an HSA Credit Card
If you have an HSA credit card, complete your purchase just as you would with any other credit card.
2. Without an HSA Credit Card
No card, no problem! Complete your order, and we’ll send you an itemized receipt after your purchase, to submit to your insurance company to be applied to your HSA OR through your orthotic benefit plan.
Please note: each insurance company has specific requirements in relation to orthotic coverage. Please consult with your insurance company before making a purchase with us,
What's the process for submitting orthotic claims?
To utilize your HSA funds for orthotics, you may require a prescription from a qualified healthcare provider, such as a podiatrist, along with a formal diagnosis. Following this, you can submit a claim to your HSA and complete the reimbursement process. It's recommended to communicate with your benefits plan provider for comprehensive guidance.
Insurance Reimbursement Policy
Although our products and services are eligible for purchase with HSA cards or through your insurance provider, we do not guarantee that your HSA/insurance will reimburse you for purchases made at Orthotics Direct.
Contact your insurance company for claim process and requirements before purchasing your orthotic with us.
If your claim is denied and you purchased directly from us, you may still be able to claim the expense on your personal income tax return, subject to CRA eligibility requirements.
Still not sure?
No problem, we are here to help. Feel free to contact one of our customer service representatives at
