Trust Mark
What is your return policy?

We want you to be 100% satisfied with your order. If you are not satisfied with your order, you may return your orthotics and/or your unworn footwear in the original packaging. All exchanges/refunds must occur within 60 days of your original purchase date.

You may call our Customer Care Team at 1-800-643-1969 or email at and we will help facilitate your return.

What Do I Do If I Want To Change Or Cancel My Order After I Have Placed It?

Please call Customer Care at 1-800-643-1969 between 8am-4:30pm EST, Monday-Friday or email Customer Care at within 24 hours of placing your order.

What shipping methods are available?

Our current ship methods are:

  • Canada Post Standard Service
Can I have my order shipped to a P.O Box?


Is there a restocking fee or freight charge when returning product?

We do not charge a restocking fee. You will be responsible for the cost of mailing your product back to Orthotics Direct if it is required.