Returns and Exchanges

When it comes to custom orthotic and footwear packages, we believe we have the best product in the industry. If for any reason you are not happy with your custom made orthotic or footwear package, we will do whatever it takes to make it right.

To begin any exchange or return process, please contact Orthotics Direct Customer Service either by email at csr@orthoticsdirect.ca or call us at 1 -(800) 643-1969.

All items being returned to Orthotics Direct must be placed into a shipping box and can be sent by a courier/postal service of your choice. Our Customer Service Team will email you the return address label and the Return Authorization Documentation to include in your shipment.

Once you have connected with Customer Service, a team member will guide you through the steps from one of the 3 options below:


Invented by Practitioners - Handcrafted for You

Exchange of Footwear for Different Size / Model or Style:


Our team will help you to order your replacement footwear. Our items move quickly, and we want to ensure that you get the item you want. The replacement item will remain on hold for you until we receive your original product for exchange.

Try us on for size

Precision fit technology and custom made craftsmanship


Orthotics Direct - A Step in the Right Direction

Return of Footwear for Refund:


Footwear is eligible for return up to 60 days from the date of purchase. Ensure the products are in their original condition, unworn with the original packaging.
Once received, your account will be refunded the footwear costs.

Orthotics Direct - Satisfaction Guaranteed

More convenient - more accessible - more affordable


Seamless Fit - The Perfect Pair

Return of Orthotic Device for Modification:


Should your Orthotics need some attention or modification, please contact our Customer Service to schedule a call with our Technicians to discuss your case.

Once our team understands your needs, you will be directed to return your devices to our facility.

We have Orthotics Down to a Science

Custom made for the foot - Custom fit to the Shoe


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See what Orthotics Direct has to offer