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Returns and Exchanges


When it comes to custom orthotic and compatible footwear, we believe we have the best product in the industry. If for any reason you are not happy with your custom made orthotic or footwear pairing, we will do whatever it takes to make it right.

To begin any exchange or return process, please contact Orthotics Direct Customer Service either by email at csr@orthoticsdirect.ca or call us at 1 -(800) 643-1969.

All items being returned to Orthotics Direct must be placed into a shipping box and can be sent by a courier/postal service of your choice. Our Customer Service Team will email you the return address label and the Return Authorization Documentation to include in your shipment.

Once you have connected with Customer Service, a team member will guide you through the steps from one of the 3 options below:



Invented by Practitioners - Handcrafted for You

Exchange of Footwear for Different Size / Model or Style:


Our team will help you to order your replacement footwear. Our items move quickly, and we want to ensure that you get the item you want. The replacement item will remain on hold for you until we receive your original product for exchange.

Try us on for size

Precision fit technology and custom made craftsmanship


Orthotics Direct - A Step in the Right Direction

Return of Footwear for Refund:


Footwear is eligible for return up to 60 days from the date of purchase. The footwear must be unworn and in their original condition, with the original packaging.

Please contact Customer Service to arrange this process.

Once we have received and approved your return, we will issue a refund to your credit card.

Orthotics Direct - Satisfaction Guaranteed

More convenient - more accessible - more affordable


Seamless Fit - The Perfect Pair

Return of Orthotic Device for Modification:


Since our orthotic devices are custom made, they are non-refundable.

We highly recommend allowing time to adjust to wearing your new custom orthotics. However, all orthotics are eligible for free modifications and adjustments up to 90 days after the date of purchase.

Some scenarios will require more adjustments than others, depending on your specific foot health needs. Our team will work diligently with you until it's right!

Please contact Customer Service to schedule a call with our technicians.

We have Orthotics Down to a Science

Custom made for the foot - Custom fit to the Shoe

Trusted Mark

OUR PRECISION FIT PROMISE

Custom Made for the Foot and Custom Fit to the Shoe

Our Orthotics are GUARANTEED to Fit


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See what Orthotics Direct has to offer