Frequently Asked Questions

Taking my Foam Cast

HOW DO I TAKE MY OWN FOAM CAST?

It’s a very simple process. Your foam kit will arrive in the mail with easy to follow instructions included in the shipment. The whole process takes only a few minutes.

HOW DO I SEND THE FOAM KIT BACK?

Your foam kit will be mailed to you in a box along with a shipping return label. Simply place the foam kit right back into the same box and attach the shipping label. Then drop it in a nearby Canada Post box.

IS THERE A TRICK TO GETTING A GOOD IMPRESSION?

Don’t be afraid to push your foot into the foam. Lift your foot straight out of the box.

The Ordering Process

HOW LONG DOES THE ENTIRE PROCESS TAKE?

Once you place your order on OrthoticsDirect.com, the Foam Impression Kit will be shipped out the same day for orders placed before noon - the next day for later orders.

Once we receive your Foam Impression Kit, we will build your custom orthotic and ship the orthotic and shoe package within five business days.

While in transit, the shipments are handled by Canada Post and are typically delivered with standard ground service.

Your cast will remain on file for all subsequent orders.

CAN I RE-ORDER CUSTOM ORTHOTICS WITH NEW SHOES?

Reordering is simple and there is no need to provide a Foam Impression Kit after your first order. Log in as an existing customer, choose your footwear and orthotic type and check out as normal. We will ship your order within five business days.

CAN I TRACK THE ORDER?

Yes, make sure to create an account when you purchase your order and you will be able to see your order status in the "My Account" section. If you checked out as a guest and did not create an account, don't worry, an email will be sent to you automatically when the status of your order changes.

Product Information

HOW LONG WILL MY ORTHOTIC LAST?

Depending on the amount of wear, your orthotic is effective for up to a year or more - this varies greatly with use. Most customers take advantage of our repeat discounts and use Orthotics in all of their shoes.

ARE THERE TOPCOVER CHOICES?

We use medical quality topcover materials rather than aesthetic topcovers. Our products exhibit moisture wicking and antimicrobial properties along with being hypoallergenic. For this reason, there are limited topcover choices.

HOW DO I KNOW WHICH ORTHOTIC TYPE TO CHOOSE?

By choosing your footwear first, the most compatible orthotics will be shown to you. There is detailed product information for each type that will help you to make the right choice. Our Orthotic Technician and/or a Customer Care Team Member will also be able to assist you when they assess your cast and foot conditions.

Wearing My Orthotics

WILL THESE ORTHOTICS HELP MY FOOT CONDITION SUCH AS PLANTAR FASCIITIS?

Yes. Orthotics play an important role in the management of Plantar Fasciitis and many other conditions affecting the feet, knees and lower back.

CAN I START WEARING MY ORTHOTICS RIGHT AWAY?

Absolutely! We recommend that you wear your orthotics in gradually, beginning with a wearing period of 1-2 hours and increasing the amount of time worn each day. A more detailed wearing guide will be included in your orthotic package.

WILL THE ORTHOTICS FIT INTO DRESS SHOES?

Our Dress Orthotic is made for a slimmer dress shoe. It has a lower profile and a slimmer fit. Not every shoe is orthotic compatible.

CAN I PUT THE ORTHOTIC IN A SHOE THAT THE LINER DOES NOT COME OUT?

If the liner is not removable, we recommend our slimmer, lower profile orthotic. However, some shoes are simply not orthotic compatible.

WILL I HAVE TO TRIM/ALTER THE PRODUCT?

If you order both footwear and Orthotics - this is what we do best. Your devices in all cases are custom fit to the footwear you selected. - The Perfect Pairing!

If you order the device alone, you may encounter the need to trim your device top covering.

WILL MY ORTHOTIC FIT IN ALL OF MY SHOES?

Your orthotic can be moved from shoe to shoe, but depending on the shoe style, it will be more suitable in some shoes than others.


Nobody Does Custom Made, Custom Fit like Orthotics Direct