The OD Experience

When we receive your order, either with a Digital Cast or a Foam Kit, it will be assessed by an Orthotic Technician. They will evaluate your feet along with any information that you have provided with your online order. If you decide to use a Foam Kit it is digitally scanned and stored with your Orthoticsdirect.ca profile for future use.

The order is now placed into Production where the desired materials are formed over the positive models for each orthotic solution we create for you. All the required accommodations are adhered to the shell, followed by the appropriate top cover material for the needs of the patient. The device is then ground to a precise fit in the Finishing Phase where our skilled technicians ensure that the perfect fit is achieved. Here, the orthotic is finished to size, matching the selected footwear, ensuring a custom fit. This is the true value of the Orthotics Direct approach - the seamless marriage of custom made and custom fit.

Finally, the product reaches our quality control and pre-shipment department where every aspect is examined against the original order form. Once your order is scanned and allocated for delivery, you will receive an email containing the courier tracking information. All outbound shipping is free at Orthotics Direct. This entire in-house process is completed within days.