100% Satisfaction Guaranteed

When it comes to custom orthotic and footwear packages, we believe we have the best product in the industry. We back it up with the toughest guarantee in the industry.

If for any reason you are not happy with your custom made orthotic or footwear package, we will do whatever it takes to fix it.

100% satisfaction guaranteed. No questions asked.

That's tough. That's Orthotics Direct.

If there is a problem with your order upon receiving it, please contact our Customer Assistance at 1-800-643-1969 or email us at csr@orthoticsdirect.ca within 48 hours of receiving your shipment.

Shoes are eligible for return for up to 60 days from the date of purchase.

Please follow the instructions below for hassle-free returns:

• Place the unworn shoes back into the original box along with any packaging materials
• Place the shoebox and the invoice/order confirmation provided into the shipping box.
• Return the shipment by a courier/postal service of your choice.